Legal
Terms of Use
Last updated: September 2026
These Terms of Use explain the rules that apply when you access or use Vetrixo.
Important: Vetrixo supports veterinary written prescription management and verification. It does not replace the professional judgement, legal duties or clinical responsibility of the prescribing veterinary surgeon.
These Terms are the principal agreement for use of Vetrixo. The Acceptable Use Policy supplements and forms part of these Terms for all users. The Pharmacy Verification Terms also supplement and form part of these Terms when a pharmacy, pharmacist, supplier or authorised staff member uses verification or fulfilment functionality.
If there is a direct conflict concerning pharmacy verification or fulfilment functionality, the Pharmacy Verification Terms take precedence for that functionality. The Privacy Policy, Cookie Policy and Data Processing Information provide privacy and governance information; they are transparency documents and do not form part of these contractual Terms.
1. Who operates Vetrixo
Vetrixo is operated by VETRIXO LTD, a company registered in England and Wales under company number 17444709.
Registered address and correspondence address:71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: hello@vetrixo.co.uk
Website: vetrixo.co.uk
2. What Vetrixo does
Vetrixo provides digital tools to help veterinary professionals create, issue, manage, verify and audit veterinary written prescriptions.
Vetrixo may also allow pharmacies or authorised suppliers to view prescription details, record fulfilment activity and confirm supply information.
3. What Vetrixo does not do
Vetrixo does not provide veterinary advice, medical advice, prescribing advice, diagnosis, treatment recommendations, pharmacy services or dispensing services.
Vetrixo does not decide whether a medicine should be prescribed, supplied or used.
Information provided through Vetrixo is not legal or regulatory advice.
4. Professional responsibility
The prescribing veterinary surgeon remains solely responsible for:
- Clinical assessment and professional judgement.
- The decision to prescribe.
- The accuracy and completeness of prescription information.
- Compliance with RCVS requirements.
- Compliance with VMD requirements and applicable medicines legislation.
- Use of the cascade where relevant.
- Any required warnings, withdrawal periods or controlled drug requirements.
5. User eligibility
You may only use professional areas of Vetrixo if you are authorised to do so. Veterinary users may be required to confirm or verify professional registration, practice details and identity information.
You must not use Vetrixo if you are suspended, removed from the relevant professional register or otherwise not legally permitted to prescribe, supply or handle the relevant information.
6. Account information
You must provide accurate, current and complete account information. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
You must notify Vetrixo promptly if you believe your account has been compromised.
7. Acceptable use
You must comply with the Acceptable Use Policy whenever you use Vetrixo.
You must not misuse Vetrixo. In particular, you must not:
- Provide false, misleading or fraudulent information.
- Create, alter or use prescriptions unlawfully.
- Attempt to access accounts, prescriptions or records without permission.
- Interfere with security controls, audit logs or verification features.
- Introduce malware, scripts or harmful code.
- Use Vetrixo in a way that may damage the service or compromise other users.
- Use Vetrixo for any unlawful, unsafe or fraudulent purpose.
8. Prescription records and audit logs
Vetrixo may retain prescription records, fulfilment records, verification records and audit logs after a prescription has been issued, fulfilled, cancelled, replaced or expired.
Records may be retained for regulatory compliance, record keeping, fraud prevention, security investigation, clinical audit and dispute handling.
9. Pharmacy and supplier access
Where pharmacy or supplier access is made available, it is provided to support prescription verification and fulfilment recording. The pharmacy or supplier remains responsible for its own legal, professional and regulatory duties when supplying medicines.
The Pharmacy Verification Terms apply when pharmacy, supplier, verification or fulfilment functionality is used.
10. Verification
Vetrixo may use professional registration checks, email verification, identity checks or other verification processes. Verification by Vetrixo does not guarantee ongoing registration status, fitness to practise or legal authority to prescribe at any future time.
11. Service availability
Vetrixo is provided on an as available basis. We aim to maintain reliable access, but we do not guarantee uninterrupted or error free operation.
We may suspend, restrict or modify access where required for maintenance, security, compliance, product development or misuse prevention.
12. Changes to the service
Vetrixo is an evolving service. Features may be added, changed, restricted or removed as the platform develops.
13. Intellectual property
The Vetrixo name, branding, design, software, text, layout and platform functionality belong to Vetrixo unless otherwise stated. You may use Vetrixo only for its intended purpose and in accordance with these Terms.
14. User content and data
You retain responsibility for information entered into Vetrixo. By entering information, you confirm that you have the necessary authority to submit it and allow Vetrixo to process it for the purpose of providing the service.
15. No warranty
Vetrixo is provided without any guarantee that it will meet every clinical, operational, regulatory or technical requirement of every user. Users must satisfy themselves that Vetrixo is suitable for their intended use.
Vetrixo may link to external websites. We are not responsible for the content, accuracy or availability of external websites.
16. Limitation of liability
To the fullest extent permitted by law, Vetrixo shall not be liable for losses arising from:
- Clinical decisions or prescribing decisions.
- Dispensing or supply decisions.
- Incorrect, incomplete or outdated information entered by users.
- Failure by users to comply with legal or professional obligations.
- Temporary unavailability of the service.
- Unauthorised account access caused by user failure to protect credentials.
- Indirect, consequential or business interruption losses.
Nothing in these Terms excludes liability where it would be unlawful to do so.
17. Suspension or termination
We may suspend or terminate access if we reasonably believe there has been misuse, fraud, unlawful activity, a security risk, a regulatory concern or a breach of these Terms.
18. Changes to these Terms
We may update these Terms from time to time. The latest version will be published on Vetrixo. Continued use of Vetrixo after updated Terms are published means you accept the updated Terms.
19. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes relating to these Terms.
20. Contact
Questions about these Terms should be sent to hello@vetrixo.co.uk.