Policy

Acceptable Use Policy

Last updated: September 2026

This Acceptable Use Policy forms part of the Vetrixo Terms of Use. Every user must comply with it when using Vetrixo, including veterinary professionals, pharmacies, suppliers and administrators.

1. Core principle

Vetrixo must only be used for lawful, professional and legitimate veterinary prescription related purposes.

2. Prohibited use

You must not use Vetrixo to:

• Create, alter, verify or fulfil a prescription unlawfully.
• Submit false, misleading, incomplete or fraudulent information.
• Impersonate another person, veterinary surgeon, pharmacy, supplier or organisation.
• Access prescription records, account records or audit records without authority.
• Bypass, weaken, disable or interfere with security controls.
• Delete, conceal or manipulate audit trails.
• Use another person's login credentials.
• Share login credentials with another person.
• Introduce malware, harmful code, scraping tools or automated attacks.
• Overload, disrupt or damage Vetrixo systems.
• Use Vetrixo for spam, phishing, social engineering or unlawful communication.
• Use Vetrixo in breach of RCVS, VMD, pharmacy, medicines or data protection requirements.

3. Prescription integrity

Users must preserve the integrity of prescription information. Prescription records must not be amended, copied, reused, partially fulfilled or marked as fulfilled except where there is a legitimate basis to do so.

4. Account security

You are responsible for keeping your account secure. You must use appropriate passwords, protect your devices and report suspected unauthorised access promptly.

5. Professional access

Professional users must keep their registration and practice details accurate. If your professional status changes, you must stop using restricted Vetrixo features and notify us.

6. Pharmacy and supplier use

Pharmacies and suppliers must only access prescription verification pages for legitimate fulfilment purposes. Access must not be used to harvest data, profile clients or contact animal owners for unrelated purposes.

7. Investigation and enforcement

If misuse is suspected, Vetrixo may restrict access, suspend accounts, preserve records, review audit logs and take appropriate action. This may include reporting concerns to regulators or public authorities where appropriate.

8. Contact

Suspected misuse should be reported to hello@vetrixo.co.uk.